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Singapore. The new Kinetix Pay logo is on four hundred buses, and on the CEO's forearm.
Chloé Martin, founder of the Paris branding agency Atelier Marin, is owed €140,000 by Jason Tan. Day 35: he is at a brand workshop. Day 50: his mornings are her nights. Day 61: payroll is due without Singapore.
The excuse: the deliverables are unsatisfactory and the logo feels unfinished. It is on four hundred buses and one forearm. Théo, the senior designer, offers to redesign the logo as a clown. Non.
Chloé calls Priya Raman, a local collector in Singapore. Priya reads the engagement letter (payment 30 days after written approval), finds the CEO's written approval, and lists where the logo is in use.
Day 18: paid in full. Then Jason ordered another brand, 50% upfront. Lesson: work that was approved in writing and is in use has been accepted.
A Collecty film. © Collecty, www.cllcty.com. Reproduction without permission is not allowed. All characters and companies are fictional. General information, not legal advice.
Client refuses payment claiming deliverables unsatisfactory
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