Specialized debt recovery for manufacturers dealing with unpaid invoices from distributors, wholesalers, and OEM partners across global supply chains.
Toronto, the quarterly board meeting. Every executive is spinning in a chair made in Stuttgart, and the CEO calls them terrible chairs.
Greta Vogel, finance director at Vogel Sitzmöbel GmbH, is owed €186,000 by Gordon Pike of Northmark Office Group. Day 45: the reminder gets an auto-reply. Day 60: his morning starts when her day ends. Day 97: her boss asks, again, whether the Canadians have paid.
The excuse: the chairs are defective, because they swivel. The model is called the Swivel 360. Uncle Klaus, a lawyer retired since 1994, offers to sue in Stuttgart; a German judgment would not get far in Canada.
Greta calls Danielle Ouellet, a local collector in Toronto. Danielle checks the defect clause (defects must be notified in writing within 14 days; the first complaint came on day 161), finds the signed goods receipt noting no defects, and finds Northmark's own post praising the new boardroom chairs.
Day 21: paid in full. Then Gordon ordered two hundred more chairs, payment on order. Lesson: a quality complaint raised after the contractual notice period is a delay, not a dispute.
A Collecty film. © Collecty, www.cllcty.com. Reproduction without permission is not allowed. All characters and companies are fictional. General information, not legal advice.
Distributor refuses payment citing product quality issues
OEM partner delays payment beyond Net 90 terms
Export buyer stops responding after shipment delivery
Retailer disputes quantities on multi-shipment orders
Former customer owes balance after contract termination
We analyze your manufacturing debt, review documentation, and develop a customized recovery strategy.
Our specialists contact the debtor using industry-specific knowledge and local expertise for international cases.
We negotiate payment terms, arrange settlements, and ensure funds are recovered while protecting business relationships.
Challenge: A US-based industrial equipment manufacturer had €430K outstanding from a German distributor who claimed product defects. Internal collection attempts failed, and the relationship had deteriorated.
Solution: We analyzed the original specifications and acceptance testing documentation, which proved the equipment met all contractual requirements. Our German partner arranged face-to-face meetings and negotiated a structured payment plan while preserving the business relationship.
"We thought this debt was lost. Collecty not only recovered 96%, but also helped repair our relationship with the distributor. He now pays on time."
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Get a free case assessment and learn how we can help recover what you're owed. No win, no fee—you only pay when we succeed.
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