B2B Debt Collection by Industry

Eight industries, eight customers, one line-up room. Every one of them owes somebody money. Behind the glass: Ruth Abernathy, CFO of a Sheffield valve maker that sells to thirty countries, and Kofi Mensah, case lead at Collecty, with local collectors in 160+ countries.

Number one, manufacturing: "The chairs swivel." Counter: defect claims have a notice deadline. Number two, logistics and freight: "The signature's fake." Counter: the signed proof of delivery, then the broker's bond. Number three, technology and SaaS: "It doesn't work." Counter: the acceptance sign-off and the usage logs. Number four, wholesale and distribution: "Thirty thousand short." Counter: the signed delivery receipt and the shortage window.

Number five, construction: "The glass is too transparent." Counter: the completion certificate; retainage is due. Number six, professional services: "Not satisfied with the work." Counter: written approval, and the work is in use. Number seven, healthcare: "Which invoice?" Counter: the right approver and a three-way match. Number eight, energy and commodities: "Fuel's cheaper now." Counter: the contract price and the personal guarantee.

The pattern: every excuse arrived after the goods, the work or the fuel had been accepted. Ruth picks three, five and eight. Kofi has someone local for each: in their language, their courts and their time zone.

Eight industries. Eight excuses. One answer: someone local.

A Collecty film. © Collecty, www.cllcty.com. Reproduction without permission is not allowed. All characters and companies are fictional. General information, not legal advice.