Video guides

    Legal Basics in 60 Seconds

    Short, witty animated explainers of the legal concepts behind getting paid — each with a plain-English guide.

    1:11 video

    What Is Mediation? How to Get Paid Without Losing the Client

    Mediation is a way to settle a dispute with the help of a neutral third person, the mediator.

    1:11 video

    What Is a Personal Guarantee? Why They Can Take Your House

    A personal guarantee is a promise by an individual — usually a company director or owner — to pay the company's debt if the company doesn't.

    1:11 video

    Breach of Contract: What Can You Do When a Supplier Doesn't Deliver?

    A breach of contract happens when one party fails to do what the contract requires — delivering late, delivering the wrong thing, or not paying.

    1:11 video

    What Is a Default Judgment? You Win Because They Didn't Show Up

    A default judgment is a court decision in your favour because the other side failed to respond to your claim in time.

    1:11 video

    What Is Force Majeure? Why "I Ran Out of Money" Doesn't Count

    Force majeure — French for "superior force" — is a contract rule that can excuse a party from performing when an extraordinary event beyond its control makes performance impossible, such as a natural disaster, war or government ban.

    1:11 video

    Your Unpaid Invoice Has an Expiry Date: The Statute of Limitations Explained

    A statute of limitations (or limitation period) is the legal time limit for taking court action to collect a debt.

    1:11 video

    What Is Arbitration? How Private Judges Settle Business Disputes

    Arbitration is a private way to resolve a dispute outside the courts.

    1:11 video

    What Is Promissory Estoppel? When a Promise Binds Without a Contract

    Promissory estoppel is a common-law rule that can stop a person from going back on a clear promise, even without a contract, when the other party reasonably relied on it and it would be unfair to let them withdraw it.

    1:06 video

    What Is Negligence? The 4 Elements: Duty, Breach, Causation & Damage

    Negligence is a failure to take reasonable care that causes real harm to someone else.

    1:37 video

    What Is Hearsay? Why "My Cousin Told Me" Won't Win Your Case

    Hearsay is an out-of-court statement repeated in court to prove that what it says is true — for example, "my cousin told me he never paid".

    1:11 video

    Late Payment Interest: Your Late Payer Owes You Interest (and €40)

    Yes — in the EU, when a business pays another business late, the creditor is entitled to statutory interest at the European Central Bank reference rate plus at least 8 percentage points, plus a fixed €40 per late invoice for recovery costs.

    1:11 video

    What Is a Letter Before Action? The Debt Letter So Good, the Debtor Paid

    A letter before action — also called a letter of demand or formal notice — is the last formal warning to a debtor before going to court.

    1:11 video

    How to Collect an Unpaid Invoice From a Customer Abroad

    To collect an unpaid invoice from a foreign customer, start with your contract: it tells you which country's law applies and which courts decide.