Debt Collection Procedure

Debt Collection Agency Singapore

August 4, 2020

Debt Collection in Singapore


  • The payment conduct of domestic companies and the DSO is fine. However, the law provides no guidelines as to how to handle late payments, and contracts remain the only reference when business relationships become sour.

  • Legal action remains onerous generally, even though the court system is fairly efficient.


  • However, in practice the insolvency framework is in line with international standards as collecting debt from insolvent debtors would prove to be a real challenge in most countries.
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1. Summary


1.1. General financial information


1.1.1. Availability and transparency of financial information is sufficient in Singapore, except for businesses with exempt status that are not required to file financial information. Under the Companies Act, all companies collectively organized are required to file their annual returns with the Accounting and Corporate Regulatory Authority within a month of the AGM.


1.2. Key legal structures


1.2.1. Corporate debt responsibility is defined by legal structures, which are listed as follows:


  • Sole proprietorship is possible for independently operated small businesses for which no contractual arrangement is needed. In this scenario, the claimant shall be held responsible for all contractual debts. Two or more individuals may also decide to share ownership and responsibility through Partnerships, in which case the partners may jointly and individually be liable for the other partners ' actions. Conversely, limited liability partnerships can give the partners limited liability.


  • Limited Liability Companies are the most favoured legal entities as they involve a reasonable minimum capital fund (SGD 1, while SGD 1,000 is recommended) and do not have paid-up money, while the responsibility of the investors is limited to the investment. Joint-Stock Corporations are used to divide their capital into tradable shares on larger structures. The owners ' interest in those companies is limited to the valuation of their stock.



  • Foreign firms may settle in Singapore through representative offices which are not permitted to generate income and thus act merely as liaison offices or market research. Use of branch offices is more popular when doing business, although such companies are not independent from the legal structure of the parent company and therefore give no restrictions on liability. Therefore subsidiaries tend to be established through private limited companies.
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1.3. Regulatory framework


1.3.1. The Singapore Court System comprises of State Courts (Magistrate Court and District Court) and Supreme Court (High Court and Court of Appeal). First-instance civil and criminal cases as well as state court challenges are considered by the High Court.


1.3.2. The sum of the lawsuit will decide which court is competent: in general, the Magistrate Courts may deal with civil cases concerning claims not reaching SGD 60,000 while the District Court may deal with claims over SGD 60,000 but not exceeding SGD 250,000. Claims over SGD 250,000 shall be treated by the High Court. The Court of Appeal is considering High Court appellate proceedings.


1.3.3. The courts are split into districts but they do not work on a professional basis. The courts are generally fairly effective and impartial while the interpretation of the rule of law is strong, however it would be an expensive process to pursue legal action.



2. Receiving payments


2.1. DSO - Days Sales Outstanding


2.1.1. The payment system in Singapore is good: typically, invoices are paid between 30 to 60 days depending on the sector, while late payments are uncommon.


2.2. Late interests


2.2.1. The interest on late payment must be accepted and put in writing during the formal talks. In action, value would rather be a method of bargaining when debt recovery.


2.3. Costs of debt collection


2.3.1. Likewise, in drafting the deal, payment expenses must be decided in principle, but they would ultimately be charged to the borrower upon court order. In the pre-legal compilation process, however, they will basically be used as negotiating instruments.



2.4. Protecting ownership


2.4.1. Title preservation (RoT) clauses attempting to retain possession of property without full payment of the product are admissible in domestic courts.


2.5. Payments


2.5.1. The most common methods of payment are as follows: Most domestic purchases in Singapore are made by check or open account, which ensures the products are transported and distributed before payment is due.


2.5.2. Bank transfers are among the most popular means of payment for international transactions, as they are quick, secure and supported internationally and domestically by an increasingly developed banking network. Export transactions are usually guaranteed via an Export Credit Insurance policy, which helps to minimize the risk of sudden or unexpected insolvency of customers.


2.5.3. Furthermore, Standby Letters of Credit (a bank guarantees the creditworthiness and repayment ability of the debtor) are often used in export shipping transactions because they provide secure assurances that can be enabled as a' payment of last resort' if the buyer fails to fulfill a contractual obligation.


2.5.4. In fact, irrevocable and verified Documentary Letters of Credit (a debtor promises that a certain amount of money will be made available to a borrower through a bank once certain terms expressly decided by the parties have been met) are gradually being dependent upon. Payments down can be arranged, and bank loans can usually be received, but they remain high.



3. Collecting payments


3.1. Amicable action


3.1.1. Amicable mediation options should always be viewed as a severe and very popular solution to formal legal trials, which are overwhelmingly costly although the procedure is fairly efficient. Although there are no conditions for pre-legal action, the courts will actually tend to penalize unreasonable behavior (rejection of a request for a fair settlement, for example).


3.1.2. Until pursuing legal proceedings against a debtor, it is also necessary to determine his properties as it requires assurance as to whether the business is still operating and whether the chances of recovery are at best. Therefore, it is important to be mindful of the solvency position of the debtor: once insolvency proceedings have been started, prosecution of a loan will indeed become difficult.

3.2. Legal proceedings


3.2.1. Ordinary proceedings. Legal dunning will commence with a recorded Demand Letter reminding the duty of the claimant to pay the principal together with late payment interest (whether negotiated contractually or as a guide to a court rate) and likely agreeing to enter into discussions.


3.2.2. There is no fast-track system in Singapore therefore a standard litigation must be pursued even if the debt is certain and unchallenged. After showing necessity, an early hearing date may be secured.


3.2.3. Typically, ordinary legal action should begin if amicable selection failed. The claimant may give a Writ of Summons to the other party and have it served. Instead, the latter is granted 8 to 14 days to file a defence. The debtor's failure to pay or react would typically entitle the court to render a default judgment, but refusing to acknowledge the Writ of Summons service does not invalidate the service or prevent the plaintiff from further proceedings.


3.2.4. The court also holds proceedings to examine the evidence of the parties (stage of discovery) and reviews the claims and testimony of the parties before making a decision. If the debtor does not raise any defense or counterclaim during the proceedings, or if his defense has no real chance of succeeding, a summary judgment may be issued to shorten procedural delays.

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3.2.5. Required documents:


  • Invoices, purchase orders, shipping orders, lading bills, selling deal, contact between buyer and seller, account statements.


3.2.6. Time limits. The restriction duration for a claimant to bring a claim under Singapore law and the starting point for such dates depend on different criteria, such as the form of cause of action, the essence of the deal, etc. Under general terms, however, cases must be taken before the court within six years Provisional measures Provisional measures that help to protect the rights of the claimant until a final judgment is made.


3.2.7. Upon appeal, the courts may usually impose temporary remedies aimed at preserving the status quo, preventing irreparable damage (attachment of the debtor's properties, contractual injunctions to do something and restricting injunctions to preclude doing something, preservation of property, etc.) or protecting facts (search orders, retention orders).


3.2.8. Nonetheless, it would be necessary to demonstrate that the lawsuit has a reasonable chance of succeeding and that in the absence of precautionary steps negligence alone would not serve. In emergency situations, the court may take its ex parte decision (i.e. without the debtor being present) but would also order the claimant to provide security on costs to protect the respondent from irresponsible action.


3.2.9. Appeal lodging. Review judgments made in the first instance by the Magistrates Courts and the District Courts may be placed before the High Court for review, while decisions reached by the High Court may be challenged before the Court of Appeal, given that an appeal allowing these trials has been issued to the applicant.


3.2.10. Throughout reality, the appeal processes require several measures, and it is important to follow different schedules. As a result, the mere procedure may take some weeks or months before even considering the case.


3.2.11. Enforcing court decisions. A verdict shall be enforceable as long as it becomes official (i.e. when all the areas of appeal are exhausted). If the debtor fails to comply with the decision, a compulsory compliance order may be obtained from the court in the form of interest, actual penalties, injunctions, forfeiture and selling of the debtor's properties, or garnishee orders enabling the borrower to seek reimbursement of a debt by a third party owing money to the debtor. In exceptional circumstances only punitive damages may be awarded.


3.2.12. Duration a legal action. A default judgment can be achieved within four months, whereas a summary judgement or a verdict of the first instance can be produced within six months or a year. Nevertheless, after review proceedings are initiated, it may take up to three years to obtain a final judgment. Enforcement hearings could last for around two months. Throughout fact, prosecutions concerning foreign parties may require more time than trials affecting only domestic parties.


3.2.13. Costs of a legal action. Legal actions can be time-consuming and therefore costly, but the courts will typically not require the losing group to adequately pay for the expense of the successful party. Generally, legal proceedings could usually hit SGD 5,000 to SGD 20,000 for a simple case, but charges for complex cases are estimated to go up to SGD 40,000. Contingent payments by which legal practitioners are entitled to receive a share of the final judgment are prohibited by law, and lawyers will bill clients on a time-based basis.


3.3. Alternatives to legal action


3.3.1. Methods of alternative dispute resolution (ADR). As with most nations, Singapore's alternate dispute resolution techniques include professional negotiation, consultation, and arbitration. While ordinary litigation is in fact the most prevalent way of settling legal conflicts, arbitration is becoming increasingly popular because it is a more transparent form of settling a conflict insofar as the parties agree to rely on an independent and impartial third-party arbitrator, who has the power to resolve their dispute on their behalf.


3.3.2. ADR can be cost-effective as an out-of-court mediation process, usually minimizing appeals, enabling secrecy to be maintained and delivering a legal judgment that can then be applied before the courts if appropriate. As Singapore is now widely recognized by trading partners in Asia as a venue for holding arbitration hearings which are both impartial and geographically accessible, foreign arbitration may be regarded when affecting international transactions.


3.3.3. Likewise, professional judgment depends on naming a third party judge to settle the dispute on behalf of the parties. Alternatively, mediation hearings include the appointment of a mediator to help the sides reach a compromise. In other terms, the mediator has no authority to make decisions on behalf of the stakeholders and does not impose legal judgments to the degree that the new agreement is treated as a contract.


3.3.4. Foreign forums. It should be remembered that Singapore courts continue to follow the will of the parties to a settlement to pick the law relevant to their relationship and to choose the court of jurisdiction over conflicts. Traders may therefore agree to settle their business disputes in a foreign forum (i.e. under foreign law or before a foreign tribunal).


3.3.5. Courts do not need connecting factors to the jurisdiction selected, however, courts that maintain exclusive jurisdiction to comply with different areas of law, notably where both parties to the contract negotiated the contract in Singapore or where judicial proceedings abroad seriously deprived the adverse party of its ability to profit from a proper legal procedure. Throughout fact, though, it would tend to take longer to get a ruling from a foreign court to impose it in Singapore than to get a judgment by domestic courts. In addition, certain restrictions may apply for enforcement purposes.


3.3.6. Enforcing foreign awards. Foreign judgments may only be enforced in Singapore if strict requirements have been met. Where a foreign borrower has already received an international judgment against the claimant, the judgment may be registered with the Singapore courts and the judgment may be applied as if it were a local judgment, until registered. Such method is only applicable where the overseas decision comes within the scope of the Reciprocal Application of Overseas Judgments Act or the Commonwealth Judgments Act. If the decision is outside of these two rules, the international claimant will need to begin litigation to claim as a creditor on the global verdict.


3.3.7. Singapore is also a signatory to the International Arbitral Awards Recognition and Compliance Convention (1958) in New York. Domestic courts should therefore always execute rulings made by international arbitration hearings.

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4. Managing insolvent debtors


4.1. Insolvency in Singapore


4.1.1. The Singapore Insolvency is a question of cash flow. Yes, when they become unable to pay their debts, a debtor is considered insolvent, but the absolute failure of a company's assets to account for its liabilities would not be enough.


4.1.2. Insolvency cases usually would be taken before the High Court. These would take the form of debt restructuring proceedings or would consist of liquidating the properties of the delinquent corporation to meet the interests of investors, although the latter is not advised as the chances of recovery are very small.


4.2. Insolvency proceedings


4.2.1. Out-of-Court proceedings. The statute does not provide for out-of-court prosecutions which are specifically designed.


4.2.2. Debt restructuring. There are some ways for resolving a loan: an arrangement that will be binding on all creditors and representatives where the requisite vote is reached at the meeting (three quarters of the valuation of the creditors or members present and voting) and subject to approval by the court. In order for members and creditors to exercise their votes properly, a statement explaining the effect of the arrangement and any material interests of the directors must be included in the notice summoning the meeting.


4.2.3. If the creditors and judges do not have adequate information to make an informed judgment, the court will subsequently refuse to accept the arrangement even though the requisite majority may have approved it. The court's function is to ensure compliance with the process required by law, and that the system is fair and reasonable.


4.2.4. Instead, the debtor or his creditors can request for a judicial management order to the tribunal. Such an injunction may be issued by the court where it is shown that the defendant cannot or will not be able to pay his obligations, but there is a fair chance of rehabilitating the corporation or maintaining all or part of the business as an ongoing concern, or else creditors ' rights would be better served than resorting to a liquidation.


4.2.5. All the functions and responsibilities of the directors shall only be exercised and conducted by the judicial officer during the time for which the regulation is in effect. The advantage of judicial management is that it allows some breathing space for a debtor, which is not hopelessly insolvent, to reorganize its affairs.

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4.2.6. Accordingly, there will be a suspension on legal proceedings against the organization as well as any measures to impose certain protection save with court leave or judicial manager's permission. The judicial management order is discharged after 180 days (unless extended) or if the creditors refuse to approve the proposals made by the judicial manager. In both cases, inability of the debtor to satisfy his commitments will end the reorganization and lead in the liquidation of the assets of the company in order to realize the debts of the creditors.


4.2.7. Winding up proceedings. A winding-up motion may be initiated either by the debtor (in that situation, the shareholders approved a special resolution to formally designate a liquidator for the purposes of winding up the business and transferring the company's assets) or by a trustee, who must determine that the company is unable to pay its debts (based on the cash flow or balance sheet test); The functions of the directors end after installation of a liquidator. Once a winding-up notice has been released, a compulsory injunction is put in place to prevent further litigation against the company except by court leaving. Similarly, any disposition of the company's property and any transfer of shares made after the winding-up has begun is void, unless the court has ordered otherwise.


4.2.8. Priority rules. The laws of priority normally apply when dividing a debtor's wealth proceeds. The classification of creditors' claims is regulated by the Companies Act and the courts are unable to adjust the level of creditors' claims which are as follows: I secured creditors do not need to justify their debts, but can understand their immunity and receive full satisfaction; (ii) for unsecured creditors, preferred debts (i.e. winding-up costs and expenses, compensation of workers, royalties, etc.).


4.2.9. It should be remembered, though, that if the liquidator post-liquidation has taken out unsecured loans, the post-liquidation creditors are entitled to preference over the pre-liquidation creditors when the loan became required for the advantageous realization of the undertakings of the business. In reality, banks would often take precedence over other investors, so debt collection would be an impossible task.


4.2.10. Cancelation of suspicious transactions. A liquidator and a judicial manager have the power to set aside unjust interests and undervalue transactions provided when a business became insolvent or the corporation was insolvent as a consequence. An undervalue agreement can be questioned if it happened within five years before a winding-up claim was submitted.


4.2.11. An unreasonable advantage which is not also an undervalue deal and which is granted to the company's associate may be questioned if it happened within two years before the winding-up petition was lodged. Any other discriminatory advantage may be questioned if it happened within six months before the winding-up complaint was submitted.




4.2.12. Duration of insolvency process.  Winding up a business takes around a year. It can take longer than two years for volunteer management/wind up.


4.2.13. Required documents. The records that would help to prove the claim such as communications (email or other), contracts, purchase orders, invoices, certificates, payment letters and receipts. Because legal representation must be provided through a solicitor, a power of attorney is also needed in case of trial or arbitral papers.

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